劉寶平工作室_Mr.Liu Stu
導(dǎo)游服務(wù)賽項(xiàng)——導(dǎo)游英語口語測試題庫
D. Inquire details concerned
對話1
作為一名當(dāng)?shù)貙?dǎo)游,你正在機(jī)場接一個由格蘭特先生率領(lǐng)的英國團(tuán)隊(duì)。你舉著一個歡迎標(biāo)語,上面寫著“格蘭特”和你公司的名字。你的對話將包括以下幾點(diǎn):
1.問候;
2.核對小組信息;
3.介紹你自己 ,介紹你的公司,歡迎;
4.詢問有關(guān)方面
Dialogue 2
Perform as the tour guide to get a last minute notice of “change of plan” which requires you to rush to the airport to meet a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:
A.Make an apology.C.Give some solutions.
對話2
作為導(dǎo)游,在最后一分鐘接到"變更計(jì)劃“的通知,要求你趕去機(jī)場迎接一個旅游團(tuán)。當(dāng)年到達(dá)那里時,游客們已經(jīng)等了很長的時間了,他們滿腹牢騷。請于他們對話處理投訴。你的對話將有以下幾點(diǎn):
1.道歉。
2.解釋遲到原因。
3.給出一些解決方案。
Dialogue 3
Suppose you are a tour guide, after picking up your group at the airport, you find that a guest lost one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue with the guest will include the following points:C. Contact the concerned department of the airport for luggage loss procedures
對話3
假設(shè)你是一名導(dǎo)游,在機(jī)場接你的團(tuán)隊(duì)后,你發(fā)現(xiàn)了一位客人丟了一件行李,看起來很著急。你試著幫他拿回來。你與客人的對話包括以下幾點(diǎn):
1.安撫客人,讓他準(zhǔn)備登記牌和行李牌。
2.詢問行李的細(xì)節(jié):尺寸、顏色、材料等···
3.聯(lián)系機(jī)場有關(guān)部門辦理行李遺失手續(xù)。
C. Give some solutions.
對話4
作為導(dǎo)游,你去機(jī)場接旅游團(tuán)時遇到了交通堵塞。當(dāng)你到達(dá)那里時,游客們已經(jīng)等了很久了,他們滿腹牢騷。請與他們對話處理投訴。你的對話將包括以下幾點(diǎn):
1.道歉。
2.解釋遲到原因。
3.給出一些解決方案。
B. Answer at least three questions asked by the guests.
對話5
在去酒店的路上,當(dāng)導(dǎo)游介紹濟(jì)南市,有客人問你一些問題。你的對話將包括以下幾點(diǎn):
1.介紹人口、地區(qū)、氣候等···
2.至少回答客人提出的三個問題。
C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.
對話6
假設(shè)你是一個領(lǐng)隊(duì)。你到山東飯店前廳為您的旅游團(tuán)辦理入住手續(xù)。你的對話將包括以下幾點(diǎn):
1.告訴接待員你是誰。
2.為你的旅游團(tuán)辦理入住手續(xù)。
3.請行李員為扭傷嚴(yán)重的客人提行李和輪椅。
B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.
對話7
領(lǐng)隊(duì)要求換一家更好的旅館,并宣布他已在附近訂了一間。作為當(dāng)?shù)貙?dǎo)游與他對話。你的對話將包括以下幾點(diǎn):
1.確定換房間的原因。
2.與領(lǐng)隊(duì)確認(rèn)超出規(guī)定價格的額外費(fèi)用和取消預(yù)訂的費(fèi)用由游客承擔(dān)。
D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.
對話8
假設(shè)你是一個領(lǐng)隊(duì)。你已經(jīng)為你的旅游團(tuán)辦理了登機(jī)手續(xù),現(xiàn)在你剛回到長途汽車上。你與游客的對話將包括以下幾點(diǎn):
1.給游客分配房間卡。請游客們逐一下車,并提醒他們不要留下任何東西。
2.幫游客把行李從車廂里拿出來。
3.數(shù)一數(shù)游客,告訴他們電梯在前廳的左邊。
4.告訴游客晚飯半小時后在二樓的中餐廳開始。
C. Promise to talk with the hotel manager and change the room if it is available.
對話9
假設(shè)你是導(dǎo)游,你帶領(lǐng)你的旅游團(tuán)去他們的房間。但一名旅游團(tuán)成員對他的房間不滿意,因?yàn)樵∈依锏牧茉牧?,窗戶打不開。你的對話將包括以下幾點(diǎn):
1.抱歉給您帶來不便。
2.詢問客人不滿意的原因。
3.答應(yīng)和酒店經(jīng)理談一談,如果有空就換房間。
B. Recommend the guests where to find the genuine snacks.
對話10
作為一名當(dāng)?shù)貙?dǎo)游,您的客人想要品嘗一些當(dāng)?shù)匦〕圆⒄髑竽囊庖?。你的對話將包括以下幾點(diǎn):
1.介紹一些有代表性的地方小吃。
2.向客人推薦正宗小吃。
C. Answer the relevant questions.
對話11
游客對中國剪紙很感興趣,想買一些剪紙作為紀(jì)念品。你是導(dǎo)游,向客人介紹中國剪紙。你的對話將包括以下幾點(diǎn):
1.介紹中國剪紙的歷史和主要特點(diǎn)。
2.推薦一些紀(jì)念品商店。
3.回答相關(guān)問題。
C.Offer some solutions to the problem.
對話12
在酒店擔(dān)任導(dǎo)游,辦理入住手續(xù)。聽說貴團(tuán)的一些雙人間已被三人間取代,因?yàn)楝F(xiàn)在是旺季,酒店的房間供不應(yīng)求。當(dāng)你把客人分配到三人房時,他們拒絕登記入住。與相關(guān)人員進(jìn)行對話。你的對話將包括以下幾點(diǎn):
1.解釋被替換的原因。
2.安撫游客。
3.提出一些解決問題的辦法。
D. Offer solutions.
對話13
按計(jì)劃,今天上午旅游團(tuán)將參觀泰山。但是雨下得很大,對客人來說很危險。作為一名本地導(dǎo)游,你想取消安排,去咨詢旅游團(tuán)領(lǐng)隊(duì)。你的對話將包括以下幾點(diǎn):
1.分析一下在這么大的雨里旅行的危險性。
2.道歉。
3.解釋一下。
4.提供解決方案。
D. Tell the group the time of gathering .
對話14
當(dāng)導(dǎo)游帶團(tuán)去青島海邊表演。在他們開始旅游之前,做好觀光注意事項(xiàng)。你的對話將包括以下幾點(diǎn):
1.提醒游客隨身攜帶的物品。
2.給你一些建議,告訴你如何在海邊放松和享受自己。
3.未經(jīng)允許禁止游泳。
4.告訴大家集合時間。
D. Tell the tourists to go to bed early this evening and be on time tomorrow morning.
對話15
作為一名導(dǎo)游,在與當(dāng)?shù)貙?dǎo)游討論完旅游事宜后,您將在晚餐結(jié)束時向您的旅游團(tuán)解釋明天的日程安排。您的對話將包括以下幾點(diǎn):
1.告訴游客明天的行程。
2.告訴游客出發(fā)時間和返回時間。
3.告訴游客早上叫醒的時間。
4.告訴游客們今晚早點(diǎn)睡覺,明天早上準(zhǔn)時出發(fā)。
Dialogue 16
Perform as a tour leader. You turn to front desk and ask whether the WIFI service is available in the hotel. Your dialogue with the front desk staff will include the following points:C.Ask how to use the device to surf the internet.
對話16
作為領(lǐng)隊(duì)。你向前廳詢問酒店是否提供WIFI服務(wù),您與前臺員工的對話將包括以下幾點(diǎn):
1.確保酒店客人24小時免費(fèi)使用WIFI服務(wù)。
2.再次確認(rèn)大堂和客人房間的互聯(lián)網(wǎng)接入。
3.詢問如何使用設(shè)備上網(wǎng)。
C. Recommend some restaurants.
對話17
有位客人想了解中國菜,尤其是中國菜。作為當(dāng)?shù)貙?dǎo)游,和他對話。你的對話將包括以下幾點(diǎn):
1.介紹一些經(jīng)典的中國菜和山東菜。
2.介紹一些特色菜。
3.推薦一些餐館。
Dialogue 18
As a local tour guide, you are on the way to Confucius Temple. The guests are very interested in it. Make a dialogue with him. Your dialogue will include the following points:C. Answer any questions asked by the tourists.
對話18
作為當(dāng)?shù)貙?dǎo)游,你正在去孔廟的路上。客人們對此很感興趣。與他們對話。你的對話將包括以下幾點(diǎn):
1.介紹孔子在中國歷史上的重要性。
2.介紹一下孔廟。
3.回答游客提出的問題。
Dialogue 19
In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:
對話19
午餐結(jié)束后,兩位游客問導(dǎo)游什么時候去哪里購物。作為導(dǎo)游,就以下幾點(diǎn)進(jìn)行對話:
1.告訴游客今天下午是他們的空閑時間。
2.告訴他們你的旅行是不購物的。
3.介紹一些酒店內(nèi)外的紀(jì)念品商店。
Dialogue 20
Perform as a local guide in Jinan. Your guests want to taste some local snacks and ask for your advice. Make a dialogue with them. Your dialogue will include the following points:C. Tell the guests to pay attention to food hygiene.
對話20
在濟(jì)南做地接導(dǎo)游。你的客人想嘗嘗當(dāng)?shù)氐男〕圆⒄髟兞四愕囊庖?。與他們對話。你的對話將包括以下幾點(diǎn):
1.介紹一些有代表性的小吃。
2.向客人推薦濟(jì)南的正宗小吃。
3.告訴客人注意飲食衛(wèi)生。
Dialogue 21
Act as the tour guide to call the housekeeping department of Hilton Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:C.Request a small cake and some roses to be sent to her room while the tour group is out. You would like to have the cake put on the table and the flowers put in a vase.
對話21
作為導(dǎo)游給希爾頓酒店客房部打電話。明天是游客的生日。你的對話將包括以下幾點(diǎn):
1.告訴客房服務(wù)員你是誰。
2.告訴客房服務(wù)部為808房間的李女士做一個
Dialogue 22
As a local guide, Mr. Wang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:B. Reach an agreement with him about how to deal with the two tourists.
對話22
王先生,作為一名當(dāng)?shù)貙?dǎo)游,您正和團(tuán)隊(duì)前往一個風(fēng)景區(qū),然而,當(dāng)您進(jìn)行計(jì)數(shù)時,發(fā)現(xiàn)兩名游客沒有在場。一些游客告訴你,這兩位游客寧愿住在旅館里。你和導(dǎo)游史密斯先生談過了。你的對話將有以下幾點(diǎn):
1.問他是否已經(jīng)知道了。
2.就如何處理這兩位游客與他達(dá)成協(xié)議。
Dialogue 23
A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:C. Offer the solutions.
對話23
一名叫湯姆的游客向你抱怨他的淋浴壞了。你作為導(dǎo)游,與客人對話。你的對話將包括以下幾點(diǎn):
1.給湯姆帶來不便,向他道歉。
2.問他了解詳情。
3.提供解決方案。
Dialogue 24
A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.
對話24
他的團(tuán)隊(duì)中的一個游客想搬到另一個房間,因?yàn)樗氖矣颜泶蚝魢?,他睡不好覺。作為當(dāng)?shù)貙?dǎo)游與國家導(dǎo)游和客人進(jìn)行對話。你的對話將包括以下幾點(diǎn):
1.請領(lǐng)隊(duì)幫他和團(tuán)隊(duì)里的其他人交換房間。
2.如果不起作用,請確認(rèn)可用的房間。
3.游客需支付額外費(fèi)用,而之前安排的房間不能退款。
Dialogue 25
A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue with the tourists. Your dialogue will include the following points:C.Tell them not to hand out any religious publicity and not to preach.
對話25
一個外國宗教旅游團(tuán)想在周末去教堂。擔(dān)任導(dǎo)游與游客對話。你的對話將包括以下幾點(diǎn):
1.告訴他們你要先得到宗教事務(wù)管理部門和公安機(jī)關(guān)的許可。
2.回復(fù)他們你肯定的確認(rèn)。
3.告訴他們不要做任何的宗教宣傳,不要說教。
Dialogue 26
Suppose you are the local guide and you accompany one of your tourists to the hospital. You tell the doctor the symptoms of the tourist. Your dialogue will include the following points:C.Inquire details concerned.
對話26
假設(shè)你是當(dāng)?shù)貙?dǎo)游,你陪一個游客去醫(yī)院。你把游客的癥狀告訴醫(yī)生。你的對話將包括以下幾點(diǎn):
1.描述游客的癥狀。
2.詢問醫(yī)生游客是否可以繼續(xù)觀光活動。
3.詢問有關(guān)細(xì)節(jié)。
Dialogue 27
Suppose you are the tour guide, in a free afternoon, one guest wants to go to a museum and asks you for information. Your dialogue will include the following points:C.Remind the guest to be careful and not to come back too late.
對話27
假設(shè)你是導(dǎo)游,在一個空閑的下午,一位客人想去博物館問你情況。你的對話將包括以下幾點(diǎn):
1.介紹博物館。
2.指示方向。
3.提醒客人小心,不要回來太晚。
Dialogue 28
The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:
對話28
導(dǎo)游告訴當(dāng)?shù)貙?dǎo)游,有些客人嘔吐的很厲害。假設(shè)你是當(dāng)?shù)貙?dǎo)游,和領(lǐng)隊(duì)進(jìn)行對話。你的對話將包括以下幾點(diǎn):
1.詢問詳情。
2.說明他們可能是食物中毒。
3.請客人多喝水。
4.叫救護(hù)車。
Dialogue 29
Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose your are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:B. If the guests insist, tell them that they should cover the expense themselves.
對話29
午餐前半小時,該團(tuán)游客要求將為他們安排的西餐改為中餐。假如你是導(dǎo)游,請于游客協(xié)商。你的對話將包括以下幾點(diǎn):
1.導(dǎo)游應(yīng)向游客說明,此類要求應(yīng)提前3小時提出。
2.如果客人堅(jiān)持,告訴他們,他們應(yīng)該自己承擔(dān)費(fèi)用。
Dialogue 30
A tour group is now on the way to the Jinan airport. Perform as the tour guide to give a farewell speech to the tour group. Your dialogue will include the following points:D. Give the best wishes to them.
對話30
一個旅游團(tuán)正在去濟(jì)南機(jī)場的路上。擔(dān)任導(dǎo)游,為旅游團(tuán)致告別詞。你的對話將包括以下幾點(diǎn):
1.回顧整個參觀過程,感謝客人的良好合作。
2.向游客征求意見。
3.旅行中有什么不滿意的地方要向游客道歉。
4.向他們致以最良好的祝愿。
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地址
校內(nèi):山東聊城職業(yè)技術(shù)學(xué)院旅游管理學(xué)院
校外:山東聊城東昌府區(qū)興華東路7號
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